FAQ'S
About the Smily Silk range
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What silk products do you sell?
Our store has silk pillowcases, silk scrunchies, and silk face masks. We’ll be expanding our range very soon, so make sure to sign up to our mailing list for updates. What kind of silk are your products made from?All of our Smily Silk products are made from high-quality, 100% mulberry silk. We use the highest grade (6A) long fiber mulberry silk, with a thickness of 22 momme. We work with one of the biggest and longest running silk suppliers in the world who take great pride in the quality of fabrics that they produce.
What is a momme?
Momme is a traditional measurement for the weight of the silk. The thicker or heavier the silk, the more it drapes, the softer it feels, and the longer it lasts. Some silk suppliers don’t produce an accurate momme count but Smily Silk guarantees a luxurious, high quality 22 momme. Which is why our customers often tell us how amazed they are at the difference in our products.
Are your silk products long-lasting?
The Smily Silk range is Oeko-Tex certified, which means that it’s resistant to shrinking, fading, and abrasion—so it lasts longer and keeps its lovely softness.Do you offer silk in various colors?We believe that silk should match your own personal style, so you can choose from our gorgeous color range of cream, caramel, belle rose, peach, gray, green, navy blue, or black. This way, you can express yourself fully with silk.
Do you use non-toxic dyes?
We’re fully committed to creating safe silk products, so all of our range uses non-toxic dyes. .
What size are Smily Silk pillowcases?
Our pillowcases are available in three sizes: standard size at 20” x 26” (51cm x 66cm), queen size at 20” x 30” (51cm x 76cm), and king size at 20" x 36" (51cm x 91cm).
The wellbeing benefits of our silk
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What are the benefits of silk?
All of our range is dirt-resistant, meaning it’s better for your complexion and also kinder to sensitive skin. Plus, silk’s soothing, cooling, heat-regulating properties mean you’ll sleep better at night with our pillows and facemasks. And as silk is non-static, our scrunchies and pillows are better for your hair, keeping it soft and smooth.
Is your silk hypoallergenic?
Yes, silk is both hypoallergenic and dust-mite resistant. This means that people with dermatitis, eczema, rosacea, and asthma can all enjoy the luxury experience of silk.
Is your silk germ-resistant?
Yes, silk is antimicrobial, which means it’s resistant to nasties like germs, mildew, and mold.
Who can sleep on a Smily Silk pillowcase?
Our super comfortable hypoallergenic pillowcases are suitable for everyone of all ages, from babies to grandparents.
Order, returns, and refunds
How do I make an order?
You can order all of our products directly from our online store. If you have any questions about ordering, then please get in touch with our customer care team.
What is the delivery time for orders?
We’ll always aim to get your order to you as quickly as possible. If you order before 2pm EST, we'll ship your order on the same day. We also offer express shipping. For details, please visit our shipping policy page.
Can I cancel my order?
You can get a refund for your order within 45 days of receiving it and for any reason at all. To cancel, please contact our customer care team for support.
What is your returns and exchange policy?
If you receive a damaged item or if you would like a refund, exchange or store credit for any reason, please contact our customer care team for support.
When and how will I receive my refund?
We will process your refund via the same method of payment you used to make your order. You will receive your refund no later than 14 days from the day when we receive the returned item. To be eligible for a refund, please make sure that your item is returned in its original packaging.
How do I return an item to you?
We will cover the cost of any returns and you will have received a prepaid return label with your order. However, you can also contact our customer care team to have a prepaid return label emailed to you.
We regret that we can’t be held responsible for goods damaged or lost in return, so we highly recommend that you use an insured and trackable mail service. Please also include either your receipt with your return or proof of received delivery.
What if I want to send a Smily Silk item as a gift?
Our discreet Smily Silk packaging doesn’t list the value of items, making them easy to send directly to people as gifts.
Do you gift wrap items?
We’re happy to offer a free gift wrapping service, meaning that you can send beautiful presents to loved ones easily. Plus Smily Silk pillowcases already come packaged in a lovely gift box.
What if I want to return a gift?
If you received a Smily Silk item that was marked as a gift and want to return it within 45 days, then we can send you a gift certificate for the value of your return. We will mail out your gift certificate within 14 days of receiving the returned product. If your item wasn’t marked as a gift, then we will send a refund to the person who made the order.
Have a question that hasn’t been answered here? Please contact the Smily Silk customer care team, and we’ll get back to you soon.